tag:blogger.com,1999:blog-1141110620605960185.post4066712256330104468..comments2011-07-05T09:39:28.049-07:00Comments on Life without Bells: American Customer Service?Maryellen Pientahttp://www.blogger.com/profile/15616933745082415951noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-1141110620605960185.post-28213347810569252712010-02-12T19:34:57.363-08:002010-02-12T19:34:57.363-08:00I thought the one at McDonald's was amazing, a...I thought the one at McDonald's was amazing, and I mean that in a good way. I mean, as long as you got what you wanted, what more could you say?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-57127716486288835532010-01-06T13:30:47.143-08:002010-01-06T13:30:47.143-08:00Hey, where is that "glass-half-full" att...Hey, where is that "glass-half-full" attitude that is supposed to come with the serenity of retirememt? At least you have heat and electricity, which was not always the case...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-81622642382993289052010-01-06T10:21:30.539-08:002010-01-06T10:21:30.539-08:00Oh, Maryellen, you have hit the proverbial "n...Oh, Maryellen, you have hit the proverbial "nail on the head" with this one. Tom and I often say that it is good that we are retired because we spend a portion of each day on the phone trying to straighten out something that incompetent folks have done to our orders/accounts/etc. The worst so far is Medicare which you will have the pleasure of experiencing one of these days. We often wonder now what people who work do without the time for the calls or what people who aren't very well educated do. One of the reasons for retirement is to enjoy life with fewer hassles. Too bad it isn't true! (MCS)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-85601835295191700422010-01-06T10:20:27.029-08:002010-01-06T10:20:27.029-08:00trust me, I would have asked for the soda replacem...trust me, I would have asked for the soda replacements too! (in a nice but firm way) (JF)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-57189293783507765652010-01-06T10:20:00.717-08:002010-01-06T10:20:00.717-08:00I'm afraid you haven't seen anything yet. ...I'm afraid you haven't seen anything yet. It certainly isn't getting any better, is it? Makes me happy I don't have to recruit and hire (and fire?) employees.... and that I can't get blamed for not teaching them those necessary skills... oh wait, are they necessary or just me remembering the "way it used to be? (BP)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-50272736508544517972010-01-06T10:19:13.903-08:002010-01-06T10:19:13.903-08:00I read your blog on that topic, and I am not surpr...I read your blog on that topic, and I am not surprised at all. It has all "gone to Hell in a handbasket."<br />No one, not any age, cares about the customer any more. I've taken to writing management, and am getting ready to send one to Delta/NW and the Swiss Agency that evaluates their service. The seats are miserably narrow on transatlantic flights and too close to each other. It took my feet and legs (up above my knees) three days to lose the severe swelling because the seats were so cramped. It's awful. I just detest flying now. And then there's all that "security" to boot.<br /><br /> Raise Hell and don't take it sitting down!!<br /><br /> Do you think it is cultural or generational? Personal calls, good grief!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-78186722244553132152010-01-06T10:12:55.215-08:002010-01-06T10:12:55.215-08:00Jamie Miles
Welcome Home! To the land of 24 hours,...Jamie Miles<br />Welcome Home! To the land of 24 hours, abundance and entitlement. YET...as we know...a land of freedom and opportunity. Was a culture shock for me too...and I wasn't there a 1/4 of the time you were.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1141110620605960185.post-74414672689402075332010-01-06T10:08:31.045-08:002010-01-06T10:08:31.045-08:00Ruth Callahan:
My "fave" incident regar...Ruth Callahan:<br /><br />My "fave" incident regarding "service," was the pick-up window at Little Caesar's when the whole kitchen/management staff had a fave tune come on the music system & broke into DISCO CENTRAL....while three of us stood waiting for carry-out orders! Dance! Dance! Dance!Anonymousnoreply@blogger.com